Cancellations or rescheduling requests must be made at least 24 hours in advance of the scheduled service.

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• Cancellations with 24 hours notice: no fee applies

• Cancellations with less than 24 hours notice: a 50% cancellation fee may apply

• Same-day cancellations or no-shows: the full service fee may be charged
   

If we arrive at the property and are unable to access the premises, this will be treated as a same-day cancellation.

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We understand that emergencies can happen. If something unexpected arises, please reach out as soon as possibel and we will do our best to accomodate.

At Shared Path Support, we aim to keep the payment process simple, transparent, and respectful of both your time and ours.

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Payment is required on the day of service. An invoice will be provided following your appointment and is payable within 24 hours.

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For first-time clients or larger bookings, a small deposit may be requested to secure your appointment. This will be communicated at the time of booking and will be deducted from the total service cost.

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We understand that circumstances can vary, and we are always happy to have open and respectful conversations if any concerns arise around payment.

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Late payments may impact future bookings

At Shared Path Support, we provide cleaning and organising services in a respectful, supportive and non-judgemental manner, tailored to each client’s needs.

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Services are delivered based on what is discussed and agreed at the time of booking. If the condition of the space or scope of work differs significantly from what was outlined, we may need to adjust the time, service, or pricing. We will always communicate any changes openly and respectfully.

 

To ensure a safe and effective service, please note:

• We provide general cleaning and organising support only

• We are unable to assist with specialised cleaning such as mould removal, pest control, or hazardous material handling

• Heavy lifting or moving large furniture may not always be possible

• Reasonable access to the space is required to complete the service

 

We work with care and attention in every space. However, due to the nature of cleaning services, we cannot guarantee the removal of all stains, marks or long-standing build-up.

At Shared Path Support, the safety and wellbeing of both our clients and our team is a priority.

To ensure services can be delivered safely and effectively, we kindly ask that the space is reasonably safe, accessible, and suitable for cleaning at the scheduled time.

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This includes:​

• Clear and safe access to the property

• A working and safe environment free from immediate hazards

• Pets secured where necessary to allow services to be completed safely

 

In some situations, we may need to pause, reschedule, or decline a service if:​

• The environment presents safety concerns

• There are aggressive animals or unsafe conditions

• Hazardous materials or situations are present that fall outside general cleaning

 

If any concerns arise, we will always communicate respectfully and work with you to find a suitable solution wherever possible.

At Shared Path Support, we respect your privacy and are committed to handling your personal information with care and confidentiality.

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We may collect basic personal information such as your name, contact details, address, and service requirements for the purpose of:​

• Booking and confirming appointments

• Communicating with you

• Delivering our services
   

Your information will only be used for these purposes and will not be shared, sold, or disclosed to third parties unless required by law.

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We take reasonable steps to ensure your information is kept secure. You may request access to or correction of your personal information at any time by contacting us.

 

We understand that trust is important and we ar committed to maintaining a respectful and confidential service at all times.

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At Shared Path Support, we are committed to providing a respectful, supportive, and high-quality service.

If for any reason you are not fully satisfied, we encourage you to reach out within 24 hours of your service so we can understand your concerns and work towards a suitable resolution.

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We value open and honest feedback, as it helps us improve and continue delivering a service that meets your needs.​ Where appropriate, we will make reasonable efforts to address any concerns in a fair and timely manner.

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Our goal is to create a comfortable, judgement-free experience, and your feedback plays an important role in helping us do that